Royal Air Force

Royal Air Force

Modernising a legacy transport system for operational efficiency

Client

Royal Air Force
Client

Royal Air Force
Project type

UX Design, UI Design, User Research
Project type

UX Design, UI Design, User Research
Role

Lead UX/UI Designer
Role

Lead UX/UI Designer
Tools

Figma
Tools

Figma

Visual materials for this project are protected under an NDA and cannot be shown here.

I'm happy to share more context individually upon request


Visual materials for this project are protected under an NDA and cannot be shown here.

I'm happy to share more context individually upon request


Problem statement

The air force’s logistics division required a digital solution to manage vehicle and transport requests between airfields and support units. The initial version of the portal, while functional, lacked usability and clarity for its operational users. The interface created friction for both logistics planners and requestors, leading to delays, manual errors, and reduced trust in the system.

Problem statement

The air force’s logistics division required a digital solution to manage vehicle and transport requests between airfields and support units. The initial version of the portal, while functional, lacked usability and clarity for its operational users. The interface created friction for both logistics planners and requestors, leading to delays, manual errors, and reduced trust in the system.

Goals and objectives

  • Simplify the process for creating and managing military transport requests

  • Improve overall usability for personnel on both sides of the logistics chain

  • Ensure visual and interaction consistency in line with internal standards

  • Increase adoption through in-person training and post-rollout support

  • Collect and apply user feedback to improve future iterations

Goals and objectives

  • Simplify the process for creating and managing military transport requests

  • Improve overall usability for personnel on both sides of the logistics chain

  • Ensure visual and interaction consistency in line with internal standards

  • Increase adoption through in-person training and post-rollout support

  • Collect and apply user feedback to improve future iterations

Discovery and research

Research Methods

  • Usability review of the live portal

  • Interviews with logistics planners and operational staff

  • Field observations during request processing

  • In-person training sessions with live feedback

  • Remote and onsite stakeholder engagement sessions


Key Insights

  • Users struggled with unintuitive workflows and confusing navigation

  • Important actions and data were hard to locate

  • Resource availability wasn’t easily visible, leading to manual follow-up

  • Inconsistent visual hierarchy made key tasks harder to complete

  • Different user roles had different needs, which weren’t clearly supported

To kick off the project, I initiated a robust discovery phase that aimed to understand the needs of both ends of the supply chain.


Research Methods

  • Field visits to restaurants and planning offices

  • One-to-one interviews with restaurant managers and planners

  • Remote stakeholder workshops spanning the UK, US, France, and Canada

  • Co-design and ideation workshops to rapidly generate and validate ideas

  • Cross-functional collaboration with a Business Analyst to build a holistic service view


Key Insights

  • Manual stock entry and communication methods led to frequent errors

  • Restaurant managers found the existing tools confusing and burdensome

  • Planners struggled with incomplete or inconsistent data

  • Regional operations varied, so a one-size-fits-all solution would not work

  • A flexible system needed to accommodate global requirements and localisation

Key Outputs

Key Outputs

Role-specific layouts and journeys to support operational efficiency

A consistent UI aligned with internal air force design guidance

Clear visibility into resource availability and request status

Improved navigation and reduced manual workarounds

Visual materials for this project are protected under an NDA and cannot be shown here.

I'm happy to share more context individually upon request


Visual materials for this project are protected under an NDA and cannot be shown here.

I'm happy to share more context individually upon request


Design process

Design Review

I evaluated the existing system against UX best practices and internal design principles, identifying areas for restructuring and simplification.

Wireframing & Prototyping

I created wireframes and interactive prototypes to address usability gaps and clarify the task flow for both request creation and fulfilment.

Iterative Testing

Prototypes were tested with real users prior to rollout. I also captured live feedback during and after the rollout, allowing for rapid refinements.

Navigation Overhaul

The menu and page structure were reorganised to better support user workflows, reducing cognitive load and time spent navigating.

Outcomes and impact

  • Significantly faster request submissions and reduced entry errors

  • Higher adoption rates due to in-person support and improved usability

  • Positive feedback from logistics and operational teams

  • Commended by senior leadership within the air force programme

  • Set a UX design standard for future military logistics tools

Outcomes and impact

  • Significantly faster request submissions and reduced entry errors

  • Higher adoption rates due to in-person support and improved usability

  • Positive feedback from logistics and operational teams

  • Commended by senior leadership within the air force programme

  • Set a UX design standard for future military logistics tools

Get in touch

To discuss a project or request a copy of my CV

hello@hassankadeem.com

Hassan Kadeem Design

Get in touch

To discuss a project or request a copy of my CV

hello@hassankadeem.com

Hassan Kadeem Design

Get in touch

To discuss a project or request a copy of my CV

hello@hassankadeem.com

Hassan Kadeem Design